AIFlow360 / XPscore360

Live now · Hospitality · Australia

Turn every tap
into a review

XPscore360 is an NFC-triggered AI feedback engine for hospitality venues. Customers tap, the AI converses, bad experiences get recovered privately, good ones go straight to Google.

Book a free demo → See how it works ↓
XP
Ember & Oak · Table 4
● 0:18
Our wagyu is the dish guests talk about most — did you get to try it tonight?
Yes, it was amazing
So glad! What else made your visit stand out?
The service
Atmosphere
Wine pairings
A bit noisy
30s
Average completion time
3–5×
More Google reviews vs forms
80%
Negative review recovery rate
0
App downloads needed

NFC tap to
Google review
in 30 seconds.

01
Customer taps the NFC sticker
An NTAG213 sticker on the table, counter, or receipt instantly opens the XPscore360 webapp in the customer's browser. No app download. No sign-up. The venue logo and table number appear automatically from the URL — the customer knows it's legitimate.
⟡ NFC stickers included with every plan
02
AI opens the conversation with a specific question
Instead of a blank form, the AI opens with something specific — a signature dish, the coffee, the seating. The customer just reacts. Bottom chip tags let them add any topic at any time without typing. The AI adapts every question based on what they've already said — no two conversations are the same.
✦ Powered by Claude AI
03
Sentiment is detected — paths diverge
Positive customers are guided toward a pre-drafted Google review — editable, one-tap post from their own account. Negative customers are handled privately: the AI empathises, offers a remedy, and alerts the manager in real time. Bad experiences never reach Google unprompted.
◈ Sentiment routed, never leaked
04
Owner gets the full picture in the dashboard
Every session is summarised and sent to the owner dashboard — sentiment score, topics mentioned, highlights, conversation transcript, and Google review status. Manager alerts fire instantly for any negative rating. Track trends by time of day, staff, table, and topic.
⬡ Real-time alerts via SMS + email

Everything a venue
needs to own its
reputation.

NFC tap trigger
NTAG213 stickers encode your venue ID and table number. One tap opens the feedback flow — no scanning, no typing a URL.
💬
AI conversation engine
Claude AI drives a natural conversation. Rotating openers, turn-aware questions, sentiment detection. Feels like chatting, not filling out a form.
🏷️
Bottom chip tags
23 topic tags (food, service, noise, parking, music...) scroll horizontally at the bottom. Customers add any topic without typing. Gold-ticked when covered.
Google review automation
Positive sessions generate a personalised review draft from the conversation. One tap opens Google Maps write-review screen with text pre-copied.
🛡️
Negative review recovery
Unhappy customers are never routed to Google. The AI empathises privately, captures the complaint, offers a remedy, and escalates to the manager.
Real-time manager alerts
Any negative feedback or keyword trigger fires an SMS and email alert instantly — while the customer is still on premise. Recover before they leave.
📊
Sentiment dashboard
Track sentiment trends, topic scores, peak complaint hours, Google review velocity, and staff performance — all in one real-time dashboard.
Quick review mode
For customers who prefer tapping emoji over chatting — a 30-second emoji-based form rates 6 key areas and flows into the same summary and Google prompt.
🏭
Multi-industry forms
Different question sets for cafés, restaurants, clinics, retail, trades. Configure once per venue type — the right questions load automatically.

Three paths.
Each one handled
exactly right.

😊
Positive (4–5★)
Happy customers are guided straight to Google with a personalised review draft. Friction is near-zero — text pre-copied, one tap to post.
  • AI generates first-person review draft
  • Customer edits (optional) in-app
  • One tap opens Google Maps review
  • Review posted from customer's account
  • Dashboard logs session + review status
😐
Neutral (3★)
Mixed experiences are explored gently. The AI digs in, offers a manager contact, and closes with a save offer — no Google prompt unless sentiment shifts.
  • AI asks what would have improved it
  • Specific topic identified and logged
  • Manager contact offered
  • Feedback saved privately
  • Owner notified within 5 minutes
😞
Negative (1–2★)
Unhappy customers are handled with care. The AI empathises, captures the root cause, and offers a remedy — owner is alerted instantly, never after a bad review appears online.
  • AI empathises, never deflects
  • Root cause captured specifically
  • Remedy or manager contact offered
  • Instant SMS + email alert to owner
  • Full transcript in dashboard

Simple pricing.
NFC stickers
always included.

Starter
$49
per venue / month
  • 1 venue, unlimited taps
  • AI chat + quick review mode
  • Email manager alerts
  • Basic sentiment dashboard
  • 10 NFC stickers included
  • Google review deep link
Get started →
Pro
$199
per venue / month
  • Unlimited venues
  • White-label (your branding)
  • API access + webhooks
  • Custom question sets
  • 50 NFC stickers included
  • Slack + POS integrations
  • Dedicated account manager
  • SLA + priority support
Talk to sales →

Get started

Free 90-day pilot.
NFC stickers shipped
to your door.

Set up in under an hour. No tech team required. Start collecting real feedback and recovering unhappy customers from day one.

Book a free demo → ← Back to AIFlow360