How it works
NFC tap to
Google review
in 30 seconds.
01
Customer taps the NFC sticker
An NTAG213 sticker on the table, counter, or receipt instantly opens the XPscore360 webapp in the customer's browser. No app download. No sign-up. The venue logo and table number appear automatically from the URL — the customer knows it's legitimate.
⟡ NFC stickers included with every plan
02
AI opens the conversation with a specific question
Instead of a blank form, the AI opens with something specific — a signature dish, the coffee, the seating. The customer just reacts. Bottom chip tags let them add any topic at any time without typing. The AI adapts every question based on what they've already said — no two conversations are the same.
✦ Powered by Claude AI
03
Sentiment is detected — paths diverge
Positive customers are guided toward a pre-drafted Google review — editable, one-tap post from their own account. Negative customers are handled privately: the AI empathises, offers a remedy, and alerts the manager in real time. Bad experiences never reach Google unprompted.
◈ Sentiment routed, never leaked
04
Owner gets the full picture in the dashboard
Every session is summarised and sent to the owner dashboard — sentiment score, topics mentioned, highlights, conversation transcript, and Google review status. Manager alerts fire instantly for any negative rating. Track trends by time of day, staff, table, and topic.
⬡ Real-time alerts via SMS + email