XPscore360 catches unhappy guests before they go public — AI-powered recovery in real time, genuine review collection for happy ones, and a dashboard that shows you what's actually happening at your venue.
From $49/venue/month · NFC stickers included · No credit card for trial
How it works
Three steps that happen automatically — from the moment a guest scans to when a review goes live.
Guest scans a QR code or NFC sticker at the table. An AI conversation starts — friendly, branded, 60 seconds.
If the guest signals a problem, AI alerts your manager instantly and offers a recovery gesture — before they leave, before they post.
Happy guests are invited to share a genuine Google review and earn loyalty rewards. Unhappy ones get resolution — not a bad review.
Features
Built specifically for Australian hospitality — not a generic US product retrofitted for the local market.
Email alerts the moment a guest signals a problem — with context, score, and the conversation so far.
Handles the initial recovery — empathetic, on-brand, and escalates to a human when needed.
Invites satisfied guests to review you on Google — with a pre-drafted review they can edit and post in seconds.
19 industry profiles with benchmarks so you know how your guest experience compares to similar venues.
Hardware included. NFC stickers for tables, QR codes for receipts, menus, or anywhere customers are.
One dashboard across all your venues — compare performance, spot patterns, act on what matters.
Reward guests who engage with your feedback system — points, discounts, or custom offers per venue.
"Table" becomes "Chair", "Consultation", "Bay" — customised to how your venue and customers speak.
Industries
XPscore360 adapts to your industry — terminology, KPIs, benchmarks, and recovery actions are all configurable per venue.
Pricing
No per-user fees. No setup costs. NFC stickers included.
FAQ
No. XPscore360 invites all guests to leave a review — it doesn't filter who gets invited based on their score (review gating is a Google policy violation). The recovery flow helps resolve complaints before they go public, which is simply good customer service.
Guests scan a QR code or tap an NFC sticker at their table or touchpoint. An AI conversation starts automatically in their browser — no app download required.
Each location is set up as a separate venue with its own configuration, branding, and recovery actions. A single dashboard gives you a cross-venue view. Each venue is priced separately.
Most venues are live within one hour. We send your NFC stickers and QR assets once your venue is configured. No developer or IT support required.
Yes. XPscore360 is built and hosted in Australia by AITECHNIC Technology Solutions in Sydney. All data is stored in Australian Supabase infrastructure. Pricing is in AUD.
7-day free trial. NFC stickers included. Live in under an hour.
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