Terms of Service

1Description of Service

AIFlow360 is a software-as-a-service platform that hosts a suite of independently purpose-built AI products for Australian small and medium businesses. Each product is a distinct application with its own functionality, accessed through a shared account and billing system:

• Tapee360 — NFC-based table ordering, AI customer recognition, loyalty rewards, and review automation for cafés and restaurants.
• XPscore360 — AI-driven guest feedback collection, sentiment analysis, and review automation for hospitality venues.
• SMflow — AI-assisted social media content generation and scheduled publishing. SMflow generates post content and images using configurable content strategies, and, where you choose to connect an account, publishes that content on your behalf to the specific third-party platforms you have authorised. As at the date of these Terms, SMflow supports scheduled publishing to Facebook Pages and Instagram Business accounts, and posting to a LinkedIn personal profile. Support for additional platforms may be added over time and will only operate once you have explicitly granted the relevant permissions through that platform's own authorisation flow.

We may add, modify, or discontinue features of any product, or add new products to the platform, at our discretion and with reasonable notice where the change materially affects your use of a paid feature.

2Accounts and eligibility

• You must be at least 18 years old and have the authority to bind the business you represent to use the Service.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must provide accurate, current information when creating an account and keep it up to date.
• You must notify us promptly of any unauthorised use of your account.

3Connected third-party accounts

Certain features require you to connect a third-party account — for example, a Facebook Page, Instagram Business account, or LinkedIn profile through SMflow, or a point-of-sale system through Tapee360. By connecting a third-party account, you:

• Confirm that you have the right and authority to connect that account and to grant the requested permissions (for example, that you are an authorised admin of the relevant Facebook Page or Instagram Business account).
• Authorise the Service to access and act on that account solely to deliver the specific feature you have enabled — such as publishing content you have created or approved within the Service.
• Acknowledge that your use of the connected platform remains subject to that platform's own terms of service, and that we are not responsible for the policies, availability, or conduct of third-party platforms.
• May disconnect any linked account at any time from within your product dashboard, which immediately revokes the Service's access to that account.

We do not post, message, or take any action on a connected account that you have not authorised through the Service's own controls.

4Acceptable use

You agree not to use the Service to:

• Publish or transmit content that is unlawful, defamatory, fraudulent, or infringes the intellectual property or privacy rights of any third party.
• Use any connected social media or third-party platform integration in a manner that violates that platform's own terms, policies, or community standards.
• Attempt to gain unauthorised access to the Service, other users' accounts, or our underlying infrastructure.
• Reverse engineer, resell, or use the Service to build a directly competing product.
• Use the Service to send spam, unsolicited bulk messages, or content designed to manipulate engagement metrics on a connected platform.

We reserve the right to suspend or terminate accounts that breach this section, with notice where reasonably practicable.

5Subscriptions, billing, and trials

• Paid products are billed on a subscription basis (monthly, unless otherwise stated) through our payment processor, Stripe. By subscribing, you authorise recurring charges to your chosen payment method until you cancel.
• New accounts may be eligible for a free trial period, the length and terms of which are presented at sign-up. We may modify or withdraw trial offers at any time.
• You may cancel your subscription at any time from your account dashboard; cancellation takes effect at the end of the current billing period, and we do not provide pro-rata refunds for partial periods except where required by Australian Consumer Law.
• We may change subscription pricing with reasonable advance notice; continued use after a price change takes effect constitutes acceptance of the new pricing.

6Intellectual property

The Service, including its software, design, and underlying technology, is owned by AITECHNIC Technology Solutions and protected by applicable intellectual property laws. You retain ownership of content you create or upload through the Service (such as photos, business information, or post copy). You grant us a limited licence to host, process, and — where you direct us to via a connected integration — publish that content solely to operate the Service on your behalf.

7Disclaimers and limitation of liability

The Service is provided on an “as is” and “as available” basis. While we take reasonable steps to maintain uptime and accuracy, we do not guarantee that the Service will be uninterrupted, error-free, or that AI-generated content will always be accurate or suitable for your purposes without your own review. To the maximum extent permitted by law, AITECHNIC Technology Solutions is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including any action taken by a third-party platform (such as content removal or account restriction) in response to content published through a connected integration. Nothing in these Terms excludes any consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law.

8Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the relevant product, in which case we will provide reasonable notice where practicable. On termination, your right to access the Service ends, and any connected third-party authorisations are revoked.

9Changes to these Terms

We may update these Terms from time to time to reflect changes in our products, legal requirements, or business practices. We will post the updated Terms on this page with a revised “Last updated” date, and where changes are material, we will provide additional notice. Continued use of the Service after an update takes effect constitutes acceptance of the revised Terms.

10Governing law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of New South Wales.